Problem
Reliability is often included in service level agreements (SLAs) when outsourcing. The toughest thing is to decide how much reliability is enough. Consider an application like e-mail. If an organization outsources its e-mail to a cloud provider, what is the difference between 95%, 99%, 99.99%, and 99.9999% reliability?
What do you think an organization's duty or responsibility should be to protect the privacy of its customers' personal information? Why?
What are some business processes for which an organization might usbatch processing?