Discussion Post
o Professionalism- How could Lee have been more helpful to the customer, Karen Tom?
o Communication- What did the supervisor, Christine, do to calm the customer?
o Critical Thinking- What might SunTel do company-wide to create a better customer service experience?
The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.