Problem
Search the web using a search service such as Google to find a site that contains customer complaints about a service provider.
answer the following questions.
1. Select and describe a service failure or recovery account from a customer on the web site.
2. what did or could the organization in question do regarding the incident?
3. what impact could the negative publicity have on the organization?
The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.