Problem: Recall an interaction you have seen or experienced in health care (it might have been as a patient, a visitor, or an observer) or, in another public place such as the mall or a restaurant where someone was not treated with cultural sensitivity. It might be something that happened to you or to someone else. Please cite sources if any are used.
a. Describe the incident:
b. What cultural insensitivity took place?
c. What could have been done differently?