What could be reasons for the poor quality, Other Management

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What could be reasons for the poor quality

Question: Think about a recent product/service you purchased where you were unhappy with the quality?

Analyze it from a customer point of view and also from the manufacturer point of view. What could be reasons for the poor quality and what would your recommendations be for the organization to improve on this. Any suggested quality tool you would recommend them to use? (7 basic quality tools)

Please add references and links.

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Other Management: What could be reasons for the poor quality

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Other Management: What could be reasons for the poor quality

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