After reading the Zappos Case Study on p. 52 in your text, answer the questions below in a 2 - 3 page, APA formatted paper. Include an introduction section and a References page.
Questions:
- What challenges is Zappos facing that may derail its attempt to be the best online retailer?
- How can training and development help Zappos meet these challenges?
- Do you think that employees at Zappos have high levels of engagement? Why?
- Which of Zappos' ten core values do you believe training and development can influence the most? The least? Why?