Read the case study on page 381-382 and then answer the following questions:
- What can be done to minimize the risk of the situation recurring? Can these types of situations be completely avoided?
- If you were in Iris's position, how would you approach your interaction with the second-shift operator?
- How should RWW go about notifying its peers? What other procedures should Iris have the technician perform?
- When would be the appropriate time to begin the forensic data collection process to analyze the root cause of this incident? Why?