Question: Which of the following BEST illustrates the Understand and Respond to Needs principle? A Veteran telling another Veteran how to find her appointment at the VAMC. A provider hurrying through an appointment to make sure all patients are seen before 5pm. A provider reading a Veteran's body language and listening to her tone as she speaks, and then using their best judgement on how to respond to the Veteran's needs. A provider assuming all Veterans have the same needs.