Question: Which of the following statements best conveys empathy in a bad-news message? Question options: You have every right to be disappointed. I am truly sorry that our product failed to perform as expected. I am deeply saddened that your service failure disrupted our sale, and we will do everything in our power to improve our future performance. We did not intentionally delay the shipment, and we will not accept the disappointment and frustration you have expressed. It is with great regret that we must take this step, but you have left us no choice.