Problem
A man with bad manners has arrived at our complaints and claims service from the supermarket "Arlengus" complaining that the sweater he bought last week in our establishment has shrunk after washing it in the washing machine. He requests the return of the money and compensation for the failure in the garment. Our business policy does not allow us to return for situations like this, however, we must attend to his complaint with the utmost rigor. He points out:
i. What attitude should we adopt before the Lord's complaint?
ii. What steps should we indicate to the client so that they can formalize their claim in writing?
iii. Issue a report with the narration of the facts and the necessary information so that situations of this type do not occur again.