Discussion Post
Review the "Tools of the Trade" attached.
• What are two tools that you are already using well in interacting with others?
o Silence
o Reflection
• What are two tools that you find challenging to display?
o Assertion
o Personal
• How will you use this insight in working with people experiencing crises?
The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.