What are the upper and lower control limits for the defect


Clerks at a large mortgage processing company have historically been observed to experience a 12% defect rate on the mortgages that they process. Using p-chart formulas, what are the upper and lower control limits for the defect rate that would be obtained by observing a sample of 100 mortgages.

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Operation Management: What are the upper and lower control limits for the defect
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