Complete the Theory Matrix, which examines the quality theory's major concepts, the process of the theory, process-driven and customer-driven quality requirements and an example of a company that has applied that particular theory.
1 - Strategic planning activities
What are the two principle activities in strategic planning? Why is it important to correctly identify and address these two activities to ensure success in the quality initiative?
2 - Quality control measurements
Do quality initiatives result in an immediate profit improvement? How would an organization determine if the quality initiative results need to be measured? How would the organization determine when to measure the improvement?