Problem
A. Why are interpersonal skills important in the workplace? For full marks, this response must include examples of ?ve or more interpersonal skills and describe three or more reasons why they are important in workplaces today. (Three reasons for the importance of these skills generally, not three reasons for each interpersonal skill).
B. Describe two workplace challenges that provide opportunities to apply OB concepts. Write at least one well-developed paragraph to describe each challenge and opportunity to apply OB concepts.
C. Explain the relationship between each of the Big Five personality traits and behaviour at work.
D. What are the three components of an attitude? Are these components related or unrelated? What is their relationship to a person's actual behaviour?
E. What is emotional labour? Explain using a service industry example. Include terms and de?nitions for deep acting and surface acting in your response.
F. List and describe at least two early theories of motivation? How applicable are these theories today?