1. Shondra has been asked by her supervisor to write a guide for effective e-mailing for new employees. Which of the following is she likely to include?
a. Once an e-mail message is deleted, it’s gone forever.
b. Because e-mail is informal, you don’t have to write messages using complete sentences.
c. Use Reply All every time you respond to an e-mail message to ensure that everyone sees your reply.
d. Don’t put anything in an e-mail message that you wouldn't post on your office door.
2. What are the things that adding redundancy to a system can accomplish? Choose all that apply
Reduce the number of failures that have to be repaired.
Reduce the cost of building a product.
Reduce the chance of not being able to complete a mission due to a failure
Reduce the cost of supporting a system over its lifetime.
Reduce the chances of the most critical failures happening during a mission.