Question 1: How many "times more" does it cost a company to acquire new customer than to keep the one's they already have?
Question 2: What are the 7 Pillars to Customer Satisfaction?
Question 3: What is the cost of a dissatisfied customer?
Question 4: What are some ways companies gather information on customer loyalty? Give me 2.
Question 5: What did you learn about the reason customer loyalty is important?