Question 1. What are the pros and cons of such extensive use of cross-functional teams? What norms need to be embedded in the corporate culture to make cross-functional teams work effectively at Total Attorneys?
Question 2: What can management do to help the firm's cross-functional teams reach the acceptance (maturity) stage of the group development process?
Question 3: Are organizational politics and groupthink likely to be major problems in Total Attorneys's team-based organization? Explain.
Question 4: How can team leaders build the trust necessary for effective cross-functional teamwork?