1. In management, what are the most important of the five industry forces affecting Better World Books and what is their effect, high-moderate-low? Does this make the industry attractive for new entrants and for incumbents
2. What are Better World Books main problems and what is your suggested solutions? Which 7S implementation factors are most important to this company?
3. Why do you think delegating is so hard for some supervisors and employees? Support your answers with your professional experiences or real-world examples.