1. From this article : Article 1: Kaplan, R. S., & Norton, D. (2008 January). Mastering the Management System. Harvard Business Review.
What are the most important elements to the management system?
2. What are some reasons for the shortcomings of employee training and development in the restaurant industry?
3. Identify the phases of a formal adjudicatory hearing and describe the role of the administrative law judge (or hearing officer) in a formal adjudication.