1.What are the mathematics of yield management, including ADR, occupancy percentage, and RevPAR? How are these calculated?
2.What are the key functional areas of the Rooms Department in a full-service lodging establishment? Briefly discuss what the role is of each functional area.
3.Explain and evaluate the organizational structure and functions of the Guest Services staff in a full-service hotel. Include the staff positions and what their roles are in the front office department.
4.Describe the process of a night audit and the activities of a night auditor.
5.Describe in detail the roles and responsibilities of an executive housekeeper. Whom does this person report to?
6.Examine the five elements that are involved in most accidents in a lodging operation. How do they relate to the housekeeping staff? Give examples.