Q1. What are the main business benefits of the collaboration technologies described in the case? How do these go beyond saving on corporate travel? Provide several specific examples.
Q2. Michelle Damrow notes Cisco is betting on a proprietary standard for its TelePresence product, while competitors are going with interoperability. Do you agree with Cisco's strategy? Why or why not? Defend your answer.
Q3. Think about the I-Zone wiki describe in the case, Cisco's forum for new business ideas, and its seeming success in that regard. Why do do think that is the case? Do these technoligies foster creativity, provide an opportunity to communicate already existing ideas, or both? Defend your answer.