Problem
1. What are the key properties in a quality system?
2. List the control objectives related to process and quality and explain four of them.
3. What is ISO 9000? What is the ISO?
4. How does maturity correlate to quality?
5. What is an ISO 9001 review?
6. What are some of the major quality programs?
7. What are the five areas of focus in the ISO 9000 principals?
8. What were some of the lessons learned from an ISO 9000 review?