What are the key factors in understanding customer needs, Operation Management

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What are the key factors in understanding customer needs

1. What are the key factors in understanding customer needs?

2. Why is attending to the full scope of drivers critical in implementing EHR?

3. What are the interesting facts that one should learn about customer satisfaction and what are they key things which companies are missing these days (In regards to customer satisfaction)?

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Operation Management: What are the key factors in understanding customer needs

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Operation Management: What are the key factors in understanding customer needs

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