Problem: Narayana Hrudayalaya Heart Hospital:
Cardiac Care for the Poor (A) (NH Heart Hospital)
Q1. List the top 3 most important factors that allow NH Heart Hospital to operate with low costs. Which of these is the most important? Why?
Q2. NH Heart Hospital has managed to provide low cost (free, in some cases) care, with the highest quality available. These objectives appear to be at odds with each other. What are the most important factors that allow NH HH to achieve the competing goals of low cost and high quality?
Q3. If you were a private hospital in India, how would you compete with NH HH?