What are the four components of emotional intelligence

Question

Activity 1A

What are the four components of emotional intelligence? Explain what is meant by each one.

Self-Awareness

This is the ability of the individual to understand oneself. This means that the person understands his/her emotions and how they emotions affect his/neurobehavior and thoughts. The individual will, therefore, know the weaknesses and strengths and also have self-confidence.

Self-management

This is the ability of the individuals to control their behaviors and emotions in healthy ways. The individuals will take initiatives and follow their commitments in a bid to control their emotions and have a non-reactive approach to solving these emotions to have appropriate responses.

Social Awareness

This involves the ability to observe and understand the emotions of other people in a group/organization, their concerns and fell comfortable in among them.

Relationship management

This is the ability of an individual to develop and maintain positive relationships with people in a group, communicate effectively, and manage conflicts among individuals. This involves possessing good social skills and coexisting well with other individuals with the ability to be involved in a group's dynamics.

Being completely honest and transparent, document all of your own emotional strengths and weaknesses.

Strengths	Weaknesses
Enthusiastic Respectful Perseverance Tolerance Empathy Persuasive Disciplined Ambitious Considerate	Selfish Complaining Strict Reckless Wasteful

Activity 1B

Stressors within the workplace and the emotional state it causes

Stressors	Emotional state it causes
Lack of time and perceived lack of time Indecisiveness in some issues Lack of knowledge on some issues Worrying about upcoming events Poor relationships with employees at some instance	Positive Negative Positive Negative Negative

Activity 1C

Work-related stressor	Emotional trigger (s)	Emotional Strength	Positive emotional response
Lack of time or perceived lack of time	Confusion	Calming	Channelings energy to the task
Lack of knowledge on some issues	Over-sensitivity Confusion	Motivation Continuous improvement	Channelings energy to research the issue.
Reporting employee misconduct	Anger Nervousness	Empathy Sympathy Honesty	Self-control
Indecisiveness in some issues	Nervousness Confusion		Proactive and methodological decision making
Change of work locations when transferred	Anxiety	Acceptance and acknowledgement	Excitement

Activity 1D

Why is it important for managers and leaders to keep control of their emotions in the workplace?

Emotional intelligence is very important for managers. As an emotionally intelligent individual, the leader will be able to lead as an example. The leaders will be showing positive attributes to the employees. Emotionally intelligent leaders will be able to manage situations calmly without evoking conflicts between employees and teams. With the ability to manage and control the emotions, the leaders will be able to take proper decision-making methods to come up with solutions of the situations. The leaders who can control their emotions will be able to engage the employees well since the employees will feel at ease expressing their concerns, challenges, and views (Rosete&Ciarrochi, 2005).

Identify as many scenarios within your role as a manager that you have experienced or may experience in which you have had to manage your emotions. Honestly evaluate your performance and state what you could have done differently to improve the outcome.

i. Taking a corrective measure against bad employee behavior

In this scenario, I had to follow the firm's policies and procedures. This was the best option since if I had not managed the emotions, I would have pardoned the bad behavior portrayed by the employees.

ii. Working on a large workload

I was tense and could not concentrate. Due to this, I decided to extend the dateline to cater for the workload. However, if I could manage the emotions and ensure that I could concentrate on the tasks, I could complete the task within the set timeframe.

iii. Being transferred to a different location

I was very anxious and almost rejected the opportunity of taking the managerial position away from my residence. However, I took heart and decided to anticipate for the new challenges. I searched over the internet about the place I was being transferred to. I later gained courage and became excited. This was the best reaction taken in this situation.

iv. Conflicting with an employee on the decision to be taken.

I was involved in a conflict with an employee since he could not take my instructions. When another manager undertook the responsibility of solving the conflict, I realized I was wrong to force the issue to the employee who never had the expertise to do the task as I stated but he could do it another way and have the task achieved. In this case, I should have listened, comprehended and this conflict could not happen in the first place.

Activity 1E

Question	Response
How did I feel at the time?	I feel very angry
Why did I feel like this?	A manager talked negatively about me in public
What was my emotional response?	Nervous and confused
How did that affect the situation?	I ended up talking rudely
How did it affect me?	Lowered my self-esteem
How did it affect others?	I looked rude to other employees
How could I have responded differently?	I could have persevered and keep calm
How do I feel now?	I feel confused on what the management will handle this issue
Why do I feel like this?	I fear to lose my job
What do I need to do to put it right?	I need to apologize and accept my mistake
What do I need from others to put it right?	To understand my situation and be empathetic

Activity 2A

Identify the possible emotional states that you might encounter with your co-workers.

For each of the emotional states, you identified, suggest possible associated emotional cues.

Emotional state	Cues
Fear Anger   Happiness Confusion   Empathy	Acts in a confused and anxious manner Facial expressions show that she does not want to talk or even listen to anyone She talks a lot and smiles always with joy Shows anxiousness and cannot concentrate on a specific task but keep on changing the tasks and activities. She has a face that is almost shedding tears due to a problem encountered by another employee.

Describe a situation in which you have encountered one of your co-workers in a specific emotional state. What was the emotional state, what emotional cues led you to this conclusion, and how did you respond?

She was experiencing guilt

The lady could not finish the task in time. She handed over the task to the supervisor a day later. The supervisor was penalized for being late and was demoted. The lady was guilty of what she had done until demotion of the supervisor. She was crying and blaming herself. I went forward and comforted her.

How did your response help or hinder the situation?

By comforting her, she became courageous and took a step to apologize to the supervisor and manager. She stopped blaming herself and was joyful again.

What did you learn from the situation?

I learnt that being guilt won't help and is a waste of energy. An individual should take a step and apologize to develop the self-confidence before that individual.

Activity 2B

What are the six basic emotions that studies have proven are universal in all cultures?

i. Happiness

ii. Sadness

iii. Anger

iv. Fear

v. Surprise

vi. Disgust

Identify all of the different cultures within your workforce and state whether each could be considered collectivist or individualist.

The collectivist cultures include

Korea, China, and Singapore

The individualists' cultures in my workplace include:

Australia and United Kingdom

Identify one of the cultures within your workforce to research and document the following information:

The culture chosen is China

i. Display rules

In China, respect is portrayed by being shy and not looking at the boss directly at the eyes. The employees will rather look at the facial expressions on the nose and eyes.

ii. The language used to describe emotions

Facial expressions are mostly used to depict emotions. Also, the rising and falling intonations can be used for the same.

iii. Gender difference

The women are seen to be inferior and hence cannot raise their voices to the men. They should, however, show respect by not looking at the male people directly to the eyes to depict respect.

iv. Any priorities of emotions

The China culture has no priorities of emotions and they are usually calm.

v. Generational differences

There is a little gap in generation difference between China and the people from the lower generations should always respect their seniors. 

Activity 2C

When dealing with people in your organization, what matters might arise?

The employees might feel that others are favored while others are despised depending on how they are treated and their issues handled. This will create a system where the employees might be divided and hence not provide their services effectively. The morale of the employees will drop since they will not see their efforts being recognized.

Write about

Complaints about from workers about co-workers such as time wasting

Incorrect wages

Mistakes in the rota

Holidays and time off

Disputes between colleagues

Disciplinary conversations/actions

Personal issues affecting work

Unforeseen circumstances

Angry customers/colleagues.

Describe a situation concerning a member of your team with which you had to deal. How did you have to adapt your normal approach to deal with it and what was the outcome?

One of the employees on my team disrespected my right to privacy and shared my personal health information with one of the team members. I had to report the employee to be dealt with the manager. At first, the employee disliked me for taking this step. However, I was normal to him no matter what he did to me. He later realized his mistake and apologized. We later became friends after he took the step to apologize to me.

Identify the six styles of leadership and your preferred style.

i. Visionary leader

I have encouraged the employees and explained to them how they can achieve the mission and vision of the firm and motivate them using the potential position the firm can be in.

ii. Coaching leader

I have taken part to shape the skills of the employees to ensure that they can perform the tasks and responsibilities effectively towards the achievement of the firm's goal.

iii. Affiliate leader

I have always ensured that my employees feel motivated and solved all the issues to ensure that they work in harmony.

iv. Commanding leader

I have formed the employees to work on tasks especially the tasks that everyone fears.

v. Democratic leadership

I have involved the employees in decision-making processes by collecting their views, assessing these views and implementing them.

vi. Pace-setting leader

I have worked with the team on tasks and made them know how things should be in order to make them motivated to follow my steps and complete these responsibilities.

Please explain about the each style of leadership also.

My favorite leadership style is the democratic leadership style. This is because the leadership style will give the employees a chance to express their feelings, opinions, and views. This will make my leadership solve the work issues due to effective decision-making process and hence effectiveness.

Activity 2D

Describe a decision-making process you have undertaken that took into account the emotions of others. What was the decision and how did it impact on the individual concerned and the organization.

The decision-making process involved solving a conflict between two employees. The employees had argued over an issue at their tasks until they started to fight. When in my office, both employees claimed to be on the right and have no mistake. However, I was neutral to both of them and convinced both to be wrong based on their actions. I solved the issue and encouraged them to seek advice from the supervisors in case of conflicts. Both the employees were satisfied since the other partner was not taken to be right and that a procedure has been set forth for solving resolutions in future (Satyr, 2008).

Activity 3A

Select a possibility from the list below to provide others in your team an opportunity to express their thoughts and feelings and explain how the process would work.

One to one meetings

This will lead to the employees being open-minded and free to portray his/her thoughts. The meetings will involve brainstorming sessions that will lead to the employee coming up with the personal views and thoughts. With one to one meeting, the employees will gradually develop self-confidence and express the issues without fear. During the meeting, the leaders and the supervisors should be positive to drive out fear among the employees.

Activity 3B

Scenario

Two employees, John and Mary were caught by Williams while going through his personal information. Mary knew the information and wanted to share with John. As soon as Williams entered the office, both Mary and John tried to hide the information but it was too late. Williams was so angry that he stated yelling and abusing the two other employees.

Response from Williams

Name of person Involved:
Questions	Response
What happened?	I was disgusted and angry at John and Mary for talking about my medical conditions and I went mad at them and shouted at them abusing them.
What were you doing before it happened?	I was working to know what they were discussing
What were you thinking before it happened?	I considered this a matter of betrayal especially for Mary my friend.
How did you feel before it happened?	I was angry and bored
What were you thinking when it happened?	I wanted to show them to respect my privacy
How did you feel when it was happening?	I was angry
What did you do after it happened?	I confirmed that they were sharing my personal health information
What were you thinking when it happened?	I thought they were discussing work matters
How did you feel after it happened?	Angry
What do you think now	Everyone in the firm knows my private health information
How do you feel now?	I feel the other employees will not respect me
How do you think other people felt?	They were empathetic
Who has been affected by what happened?	My friends fear to talk and be with me
What could you have done differently?	I could have been calm and take another solution method
What do you need to do to resolve the matter?	Respect and assurance that they should keep my private information safe
What do you need from others to resolve this matter?	They should respect me and my privacy.

Response from John

Name of person Involved:
Questions	Response
What happened?	While Mary was showing me a folder containing personal information, Williams came in and started abusing us. I was angry and almost started a fight.
What were you doing before it happened?	I was trying to understand the content in the health form
What were you thinking before it happened?	I wanted to know more about Williams
How did you feel before it happened?	I was nervous
What were you thinking when it happened?	I wanted to confirm to Williams that we were not checking his personal information.
How did you feel when it was happening?	I was angry and guilty at the same time
What did you do after it happened?	I went out of the scene where the employees had come to see what was happening
What were you thinking when it happened?	I was thinking of how to apologize
How did you feel after it happened?	I felt guilty
What do you think now
How do you feel now?	I still feel guilty and ashamed
How do you think other people felt?	They were angry at me
Who has been affected by what happened?	All the employees see me as the enemy and immoral
What could you have done differently?	I could have refused to be shown this information.
What do you need to do to resolve the matter?	I want to apologize to Williams and everyone in the firm.
What do you need from others to resolve this matter?	I need forgiveness

Response from Mary

Name of person Involved:
Questions	Response
What happened?	I was showing John the file containing personal information of Williams when
What were you doing before it happened?	I was trying to show John the information of Williams
What were you thinking before it happened?	I wanted John to understand Williams deeper
How did you feel before it happened?	I was nervous
What were you thinking when it happened?	I was thinking of a way to get out of the scene since it was humiliating
How did you feel when it was happening?	Humiliated
What did you do after it happened?	I walked out and shun away from my fellow employees
What were you thinking when it happened?	I was thinking of the best method to solve this issue
How did you feel after it happened?	I felt guilty and humiliated
What do you think now	All employee hate me for my behaviour
How do you feel now?	I feel guilty and humiliated
How do you think other people felt?	They were angry at me
Who has been affected by what happened?	All the employees, more so, Williams
What could you have done differently?
What do you need to do to resolve the matter?	I need to apologize to Williams and all the employees
What do you need from others to resolve this matter?	I need forgiveness

Activity 3C

PowerPoint Slides attached

Activity 4A

Why is it important to encourage a positive emotional climate in the workplace?

i. The positive emotional climate in the workplace boosts teamwork among the employees.

ii. It assists the employees to succeed in their careers.

iii. It boosts productivity among the employees.

iv. It leads to involving decision-making process

v. It brings motivation among the employees.

Identify a range of individuals (between five and ten) within your workforce and assess their skills and abilities against the workplace outcomes. Which areas require development in each?

i. The first employee needs to be coached on communication skills

ii. The second employee should be coached on the expertise and skills of the work

iii. The third employee should be coached on developing positive employee relations

iv. The fourth employee should be informed about using personal protective equipment

v. The fifth employee should be developed in customer service provision.

References

Rosete, D., &Ciarrochi, J. (2005). Emotional intelligence and its relationship to workplace performance outcomes of leadership effectiveness. Leadership & Organization Development Journal, 26(5), 388-399.

Saaty, T. L. (2008). Decision making with the analytic hierarchy process. International journal of services sciences, 1(1), 83-98.