Problem
Select one of the five accountability areas:
1) Job description
2) Attention and focus
3) Coaching
4) Promotions
5) Performance appraisals
I would like to talk about how important attention and focus is in the beaurty industry.
I would like help creating a accountability alignment in attention and focus within the serviced based-beautry industry addressing the following:
1) What are the expected service behaviors of this area?
2) How do service behaviors in the area align to organizational values?
a) If aligned well, how will ensure it stays aligned?
b) If not aligned, what will you do to shift it to be in alignment?
3) Out of this alignment, what key points would you include in a future training?
4) What would you do if an employee is not exhibiting expected behaviors that align to organizational values?