What  are the distinguishing elements of a process-driven quality  requirement? What is unique about a process-driven quality requirement?  What are some of the unique elements of implementing customer-driven  quality requirements as opposed to process-driven quality requirements?
What  are the distinguishing elements of a customer-driven quality  requirement? What elements are unique to a customer-driven quality  requirement? Why is interfacing between the provider and the customer so  critical in the successful implementation in customer-driven quality  requirements?