1. What are the challenges of managing a sales force?
2. What personal capacities should a person develop to be a good leader versus those developed to be a good manager?
3. Describe the best leader you have known. How did this leader acquire his or her capability?
4. How does the electronic health record impact the revenue cycle?
5. Describe Generation Z. What differentiates it from other demographic groups, such as baby boomers, Generation X, and Millennials? (AACSB: Communication; Reflective Thinking)