1. What are the business benefits of CRM implementations for organizations such as Berlin Packaging and Churchill Downs? What other uses of CRM would you recommend to the latter? Provide several alternatives (this is case problem 4 in chapter 8(introduction to information system).
2. As a leader/coach, what concepts will you use to overcome resistance to conflict management and encourage participation in collaborative negotiations.
3. Based on the supplemental reading posted in this week's folder entitled "Supply Chain Disruptions and Risk", is the author suggesting that companies should attempt to eliminate all supply chain risk, or alternatively focus more on making themselves and their supply chain partners more resilient to risk impact?