Discussion Post: Video Commentary McDonald
Watch the YouTube video "McDonald's Front Counter Re-Design".
Answer the following questions:
• Do you think this front counter update was more efficient for customers, for employees, or both? Explain why.
• Thinking about the self order/pay kiosks now being installed - what are the benefits and weaknesses of adding this option for customers and employees?
• Does adding the self order/pay kiosks support competitiveness?
The response should include a reference list. Using one-inch margins, Times New Roman 12 pnt font, double-space and APA style of writing and citations.