Discussion:
At least 200 words
Why is total customer service so important? What happens if a product or service does not actually meet its perceived performance or customer expectations? How can relationship marketing benefit a company?
At least 200 words
Explain whether you would test market the following newly developed products prior to a full-market launch:
o Blueberry flavored milk
o Jewelry with smart phone technology
What are the benefits and risks of performing test marketing to product developers or product managers?