Problem
• What are some flawed assumptions about workplace communication? What is the reality for each myth?
• What are the costs of communication?
• What are the costs of poor communication?
• What are the basic criteria for effective messages?
• What role do conventions play in business communica-tion?
• What are some positive ethical efforts that are getting attention?
"Summary by Learning Objectives"
• " What the costs of communication are. Common communication costs include writing time, document cycling, printing, mailing, and electronic stor-age of copies.
• What the costs of poor communication are. Poor writing wastes time, wastes effort, and jeopardizes goodwill.
• What the basic criteria for effective messages are. Good business and administrative writing meets five basic criteria: it's clear, complete, and correct; it saves the reader's time; and it builds goodwill.
• What role conventions play in business communication? Common business communications have conventions, as do organizations. Business communicators need to know how to adjust conventions to fit a particular audience, context, and purpose."
• Why ethics are so important in business communication. The economic news continues to create concern over lapses in business ethics. On the other hand, positive ethical efforts also are increasing.
• How corporate culture impacts the business environment. Corporate cultures range from informal to formal and impact such widely diverse areas as worker performance and sales"
The response should include a reference list. Using one-inch margins, Times New Roman 12 pnt font, double-space and APA style of writing and citations.