Problem: Chapter ends with this statement: "The key success factor for effective performance appraisal that will lead to optimum employee performance is the quality of the performance appraisal dialogue between a manager and an employee." Have you ever been involved in a performance appraisal or a goal setting meeting? Reflect on this experience with your manager or HR personnel. How was it structured? What tools were involved (i.e. narrative, BARS, MBO, 360 Review)? How did your manager ensure that the discussion led to goal achievement or improved performance? Answer it according to the ch- Performance Management of the book- Management of Human Resources: The Essentials, 5ce by Gary Dessler