(a) What are some various types of training that take place in the hospitality industry (e.g., training new employees)? What do you feel is the most challenging and why?
(b) What are the four parts/steps for Developing a Training Program (this is the overall process required to develop a training program; not JIT, Knowledge/Ability Hierarchy or any other list that focuses on one element of the program)? Describe what occurs in each step and the importance of each step.
(c) What are the two major categories of training methods? Give a few examples of each.
(d) What do you feel is the most effective training method and why?