In conflict resolusion , how do you attend to the follow in a business environment :
In what situations would it be appropriate to paraphrase the content of someone’s message?.
What might happen if you were to project your feelings about a situation onto another person?
What are some things you could do to improve your paraphrasing and empathic responses?
Strong emotions are often present when you are in a conflict. What can you do if during a conflict resolution meeting, anger and frustration are building rapidly in the other person or in you?