Problem
Assume you have just been hired by Nordstrom Canada, an upscale apparel retailer, as a Strategic Account Manager.
• Brainstorm ideas for providing your Platinum customers with white glove service. Specifically, what are some strategies/tactics/behaviors that you can roll out to provide them with meticulous care, attention, and service?
• Detail them in a 1-2 page report. Provide details on exactly what the customer's experience will be with these new strategies/tactics.