Problem
a) What are some reasons a hierarchy culture might be comparatively ineffective in dealing with change?
b) Assume you are the manager of a small department. You have just implemented a major change for the employees-such as fewer work hours for associates. You can readily see that employees are in the denial stage, assuming this is only a short-term matter; it is not. How can you help them move through the four stages to facilitate their ultimate attainment of the acceptance stage?