1. What are some problems with measuring too many things? Select all that apply.
Prevents integration
Adds complexity
Many measures are poor
Measure things showing only positive performance
2. A service process has three steps. Each customer must go through Step 1, Step 2, and then Step 3.
Step 1 has a capacity of 27.2727 customers per day.
Step 2 has a processing time of 11 minutes per customer.
Step 3 has a capacity of 3.3333 customers per hour.
How many customers can be served per day if the process operates 10 hours per day?