What are some strategies that can be used to show customers that their business is valued?
What obstacles exist in customer loyalty and how might they be removed?
What are some of the things that positively impact customer loyalty in many organizations?
What are some things that differentiate organizations and that can accentuated to build customer retention and loyalty?
When a customer becomes dissatisfied, what can be done to appease and retain that customer's business?
What is the most difficult aspect of customer retention in your mind? Explain.