Homework: Knowledge Management System (KMS)
Situation:
Your team has won the contract to plan, oversee, execute the digital transformation at the organization. The CEO believes that the first task is to introduce a Knowledge Management System (KMS) into the organization. As with all capital intensive I.T. projects, there needs to be research and understanding of how this project will impact the department, organization, and customers.
Task
The CEO wants to understand the scope of Knowledge Management System impact to the organization.
The paper will provide answers to:
I. Executive Summary
II. Table of Contents
III. Introduction
IV. Explanation of what is Knowledge Management System (KMS).
V. Explanation on the value of having a Knowledge Management System (KMS).
VI. Explanation on what kind of organizational culture is best for organizations wanting to bring in a KMS. What is the impact if the organization is not at that "ideal" organizational culture?
VII. What kind of technology is needed in the organization to deploy the KMS system? What is need at a desktop level, a network level, a storage level, a mobile level?
VIII. What kind of cybersecurity is needed for the KMS?
IX. Using the TAM (Technology Acceptance Model) or UTAUT (Unified Technology Acceptance and Use of Technology) Model, what are the challenges to get employees to use the KMS? For each challenge identified, how will those challenges be miti gated?
X. What general changes might be required to business processes to take advantage of KMS? Choose one department and provide specific examples within that department.
XI. What change management process would be used to implement the KMS?
XII. If the organization had to choose a department to start the KMS deployment, which department would be the best choice? Given that the team does not know anything about the state of the departments, what kind of characteristics of process, people, customers within a department indicates an urgency to launch KMS in that department?
XIII. What kind of training plan is needed to help employees engage with the KMS?
XIV. What are some of the associated costs with KMS implementation? Provide an overview of the costs ranging from capital costs, training costs, and other associated costs.
XV. Any other important facts, issues, or challenges the team thinks the CEO needs to know.
XVI. Conclusion
Format your homework according to the give formatting requirements:
• The answer must be using Times New Roman font (size 12), double spaced, typed, with one-inch margins on all sides.
• The response also includes a cover page containing the student's name, the title of the homework, the course title, and the date. The cover page is not included in the required page length.
• Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.