1. What are the most common types of computer-based information systems used in business organizations today? (Hint: a Transaction Processing System is one type.) Give a specific real-world example of each.
2. What are some general strategies employed by organiza- tions to achieve competitive advantage?
3. What is the role of the systems analyst? What is the role of the programmer?
4. What is the operations component of a typical IS department?
5. What is the role of the chief information officer.