*What are organisations and why do we have them?
*Discuss management as a set of roles and as a set of skills.
*What are planning, organising, leading and controlling?
*What is assertiveness and how is it different to passive and aggressive communication styles?
*Describe basic assertion, empathetic assertion, consequence assertion, discrepancy assertion, negative feeling assertion and broken record
assertion.
*What were Taylor’s rules for scientific management?
*Is Taylor’s general approach still useful in today’s organisations?
*What is human resource management?
*Explain what human resource planning is, and how and why it is done.
*Describe Thompson's model of an organisation's environment.
*Discuss how the Thompson's model of the organisation's environment is useful and not useful.
*Describe the simple, complex, complicated and chaotic contexts.
*How many contexts may a leader face at one time? How would a leader behave in such a situation?