1. Please define the word "bottleneck" as it relates to the theory of constraints. How can we solve problems created by bottlenecks? What steps are involved in solving problems dealing with the "theory of constraints"?
2. What are the four elements that make up the balanced scorecard? Which element do you feel is most important? Should we link the four pillars together for a casual flow of information or should we keep each link as independent performance measures?
3. What role would fixed costs play when determining if a customer should be dropped or if a department or division should be sold? What role would variable costs play in the same scenarios?