1. What are firm strategy options in the drone industry and how are these firm strategies likely to affect the emergence of the drone industry?
2. Suppose that uou manage an airline reservation system and want to improve service quality . what are the important CTQs for the process ? what are the KPIVs and KPOVs ? how do these relate to the customer CTQss that you have identified ?
3. How are leadership and management different from one another?