Discussion:
Strategic Plan Overview (American Express - Division choose is Customer Service)
Create one to two paragraphs summarizing your company or division. This description must provide information about current HR conditions and a forecast of what to do in the future. This description must align with the company's mission and vision statements.
• Provide an outline of major components in your strategic plan. Use an outline, but provide details.
• Research your company or division, paying attention to external and internal factors affecting the HRM planning process, such as the following:
• Internal or external industry trends and economic factors
• Legal and legislative issues
• Internal or external technological changes
• Demographic or labor trends
• Social concerns, such as education, family, or sustainability factors
Create a 350- to 500-word environmental analysis. The analysis must be written so stakeholders are aware of these factors and their influence in the planning process.