· How does e-mail benefit an organization? Why might an organization want to limit how an employee uses e-mail during work hours? What is an e-mail's path once it leaves an organization?
· What is the effect of instant messaging on organizational networks? What are benefits and drawbacks of using instant messaging in an organization?
· What are benefits and drawbacks of Web page and search engine use in an organization?
· Should managers monitor employee e-mail and Internet usage? Why or why not?