Problem
1. What applications of queuing theory can you find employed among local services? Interview consumers who are waiting in queues to determine how this experience affects their satisfaction with the service.
2. Discuss and critique the view that ‘shoppers who blend store, mail order catalogues and websites spend more'.209
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.