For both Amazon and Walmart,
Who is (are) the decision maker(s) that must be identified and what position(s), title(s) and responsibilities do they hold? Bottom-line, who is involved in the case and what is their significance?
What appears to be the issue(s),
Why have the issues arisen and what are the individual’s involvements?
When do they have to decide, resolve, act and/or dispose of the issue(s)? Is there a state of urgency?