1. The disciplinary action process deals largely with infractions of
a. policies.
b. procedures.
c. rules.
d. standards.
2. Profit sharing plans that are designed to bind employees to the firm's performance by providing incentive payment based on improved company performance are referred to as
a. gainsharing.
b. current plan.
c. deferred plan.
d. profit plan.
3. Which of the following is a difficulty that virtual teams confront?
a. communication problems between team members appear to be directly proportional to the number of time zones that separate them
b. there are cultural differences that complicate communication
c. dispersed team members often do not feel as connected or committed to the team
d. all of the above
4. What managed-care health organization requires a primary care physician and referrals to see specialists, as with HMOs, but permits out-of-network health-care access?
a. point-of-service
b. health maintenance
c. preferred provider
d. exclusive provider
5. The United Auto Workers is an example of which type of union?
a. local
b. industrial
c. service
d. craft
6. It is estimated that every $1 invested in backup child care yields how much in returned productivity and benefit?
a. $4 to $5
b. $3 to $4
c. $2 to $3
d. $5 to $6
7. Firms typically prefer to relate salary growth for the highest level managers to market rates and
a. straight piecework plan.
b. overall corporate performance.
c. cost of living.
d. public compensation policy.
8. What means a perception of fair pay treatment for employees?
a. financial equity
b. indirect financial
c. compensation
d. direct financial
9. The U.S. Department of Labor says that alcohol and drug abuse costs American businesses roughly ________ in lost productivity a year
a. $81 billion
b. $51 billion
c. $71 billion
d. $61 billion
10. Upon what is the Scanlon Plan based?
a. profitability
b. cost savings
c. total compensation
d. productivity
11. What type of insurance picks up most or all of the expenses for skilled and custodial care for people in their own homes, in adult day care centers, in assisted-living facilities and in nursing homes?
a. utilization
b. exploration care
c. medical reduction care
d. long-term care
12. Seniority may be granted employees on each of the following bases EXCEPT
a. age.
b. department.
c. company-wide.
d. job.
13. The hiring in rate that a person receives when joining the firm is normally
a. the minimum rate in a pay range.
b. the maximum rate.
c. the mid-point rate.
d. a special probationary rate.
14. According to job characteristic theory, what is the extent to which the job includes an identifiable unit of work performed from start to finish?
a. autonomy
b. task significance
c. task identity
d. skill variety
15. Organizations that pay higher wages and salaries than competing firms are referred to as
a. going rate leaders.
b. pay followers.
c. pay leaders.
d. market rate leaders.
16. Most contract bargaining is carried out under what type of structure?
a. one company dealing with a single union
b. several unions dealing with a single company
c. several companies dealing with several unions
d. several companies dealing with a single union
17. What agency enforces the Occupational Safety and Health Act?
a. Office of Federal Contract Compliance Programs
b. Equal Employment Opportunity Commission
c. National Safety Administration
d. Occupational Safety and Health Administration
18. Which of the following is a component of pre-move orientation?
a. culture
b. history
c. language
d. all of the above
19. A Gallup survey of nearly 2,500 workers found customers very satisfied or satisfied with their dealings OSHA what percent of the time?
a. 77
b. 47
c. 57
d. 87.