Problem
Scenario I: Jason
Jason works as a consumer service officer in a large government agency. He has to be at work at 8.00am each day. He catches a local bus to get there. One bus gets him to work at approximately 7.38am and the later bus gets him there at 7.58am. Sometimes though, the later bus gets very crowded and runs behind time. Jason likes to catch the later bus so he can sleep in a bit more in the mornings. But he has been late because of this, three times in the last fortnight. He's minutes late again this morning. When his boss asks him about it, Jason gets very angry. He says, "It's not my fault. It's the stupid buses. They're always running late!"
• What advice would you give to Jason?
Scenario II: Rhonda
Rhonda is an older worker in a customer service call centre for an electricity company. Every week Rhonda filled in her pay claim form by hand and gave it to her supervisor. But the company has decided to save paper from now on. They have told staff that they must fill in their pay claims online and send them directly to Salaries via the internet. Rhonda hates having to learn new things on the computer and she worries about making mistakes. She also worries that she might not get paid if she does something wrong. So she asks a younger co-worker called Kiah to do her online pay claim for her each week. Today is pay claim day, but Kiah is sick and Rhonda's supervisor is out at a meeting. Rhonda doesn't know what to do.
• What advice would you give to Rhonda?
Scenario III: Mahmoud
Mahmoud has recently begun an apprenticeship to become an auto electrician. He does his practical training in a large car services and repair workshop. There are nine other mechanics working there, some are fully trained and some are in later stage of their apprenticeship. On Fridays when they knock off after work, the men usually go to the local pub for a couple of beers together. They have invited Mahmoud to come with them, but he always refuses. They do not know the Mahmoud is a Muslim, so he doesn't drink alcohol and that Friday is the day he usually goes to pray at the mosque. They have stopped asking Mahmoud now and he often gets left out of their conversations. He doesn't understand why they are not as friendly as when he started there. Maybe they were just acting friendly at first.
• What advice would you give to Mahmoud?